Project 4: Enacting and Staging User Involving Innovation

The project is concerned with the staging of design through temporary collaborative spaces in established organizational settings engaged in the development of new products and services. It seeks to understand how temporary spaces may enable, hinder or configure design processes and how such spaces may be navigated from a user perspective (Clausen and Yoshinaka 2009; Clausen, Pedersen and Yoshinaka 2012; Gish and Clausen 2011, 2013; Brønnum and Clausen 2013). Some of the key concerns are:

How Front End of Innovation spaces are configured and organized and how the diversity of perspectives from technological practices, strategic concerns, business perspectives and user practices may be navigated (Brønnum and Clausen, 2015).

How user knowledge travel from temporary collaborative spaces into established settings and how representations of users are transformed during the process (Gunn and Clausen, 2013).

How institutional structures and knowledge practices are enacted through the engagement with new understandings of users (Clausen and Gunn, 2015).  

These issues of staging innovative processes and the engagement of users are studied through in depth cases studies in industrial organisations and more comparative investigations across public and private sector and service organizations. Throughout the project a number of dialogue sessions are carried out with practitioners in the field.